Privacy Policy

Introduction

Baan Sabai is committed to protecting the privacy and personal information of families, residents, and visitors. This privacy policy explains how we collect, use, store, and protect personal data in accordance with Thailand's Personal Data Protection Act (PDPA) and international best practices.

By using our services, visiting our facilities, or submitting information through our website, you agree to the practices described in this policy. If you have questions or concerns about how we handle personal information, please contact us at privacy@baanesaboio.

Information We Collect

We collect personal information necessary to provide senior companion living services, maintain communication with families, and ensure the wellbeing of residents. The types of information we collect include:

Contact Information

Names, phone numbers, email addresses, and mailing addresses of family members and emergency contacts. This information is collected during initial inquiries, facility tours, and enrollment processes.

Resident Information

Details about residents including age, health considerations, dietary preferences, daily routine preferences, and any special needs that affect care arrangements. This information helps us provide appropriate companionship and support.

Financial Information

Payment details and billing information necessary for processing monthly fees and maintaining accounts. We use secure payment processors and do not store complete credit card numbers on our systems.

Website Usage Data

Information about how visitors interact with our website, including pages viewed, time spent, and general location data. This is collected through cookies and similar technologies to improve website functionality.

How We Use Your Information

Personal information is used exclusively for legitimate purposes related to providing senior companion living services:

Service Delivery

To provide residential companion living, day programs, or extended stay arrangements according to individual needs and preferences. This includes meal planning, activity scheduling, and daily care coordination.

Communication

To maintain contact with families regarding their loved ones, provide regular updates about daily life and wellbeing, schedule visits, and respond to inquiries or concerns.

Safety and Wellbeing

To ensure resident safety, coordinate with healthcare providers when necessary, and maintain emergency contact information for prompt communication during urgent situations.

Administrative Purposes

To process payments, maintain accurate records, fulfill legal obligations, and improve our services based on feedback and operational analysis.

Data Sharing and Disclosure

We do not sell, rent, or trade personal information to third parties. Information may be shared only in these limited circumstances:

Healthcare Providers

With explicit family consent, we may share relevant information with healthcare providers to ensure continuity of care and appropriate medical support for residents.

Service Providers

Trusted third-party service providers who assist with operations, such as payment processors, website hosting, and accounting services. These providers are contractually bound to protect information and use it only for specified purposes.

Legal Requirements

When required by law, court order, or government regulation, or when necessary to protect the safety and wellbeing of residents or staff members.

Data Protection Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction:

Physical Security

Secure storage of paper records in locked cabinets with restricted access. Only authorized staff members have access to physical files containing personal information.

Digital Security

Electronic records are protected through password-protected systems, encrypted storage, and secure backup procedures. Regular security assessments help identify and address potential vulnerabilities.

Staff Training

All staff members receive training on data protection principles, confidentiality requirements, and proper handling of personal information. Access to information is limited based on job responsibilities.

Breach Notification

In the unlikely event of a data breach affecting personal information, we will notify affected individuals and relevant authorities in accordance with legal requirements.

Cookie Usage

Our website uses cookies to enhance user experience and understand how visitors interact with our site. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.

We use essential cookies necessary for basic website operation, analytics cookies to understand site usage patterns, and preference cookies to remember your choices. You can manage cookie preferences through your browser settings or our cookie policy page. For detailed information about our cookie practices, please see our Cookie Policy.

Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and international data protection standards, you have the following rights regarding personal information:

Right to Access

You may request access to personal information we hold about you or your family member. We will provide this information in a clear, accessible format within reasonable timeframes.

Right to Correction

If personal information is inaccurate or incomplete, you have the right to request corrections or updates. We will make reasonable efforts to verify and update information promptly.

Right to Erasure

You may request deletion of personal information under certain circumstances, such as when information is no longer necessary for the purposes it was collected or if consent is withdrawn. Some information may need to be retained for legal or legitimate business purposes.

Right to Object

You have the right to object to certain types of data processing, including marketing communications. We will honor such requests unless we have compelling legitimate grounds to continue processing.

Right to Data Portability

You may request a copy of personal information in a structured, commonly used format that can be transmitted to another service provider, where technically feasible.

To exercise any of these rights, please contact us at privacy@baanesaboio. We will respond to requests within 30 days and may require identity verification to protect against unauthorized access.

Data Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and maintain accurate historical records.

Active resident records are maintained during the period of service provision and for a reasonable period afterward to address any questions or concerns. Financial records are retained in accordance with tax and accounting requirements, typically seven years. Information collected through the website is retained for shorter periods based on the purpose of collection.

When information is no longer needed, it is securely deleted or destroyed using appropriate methods to prevent unauthorized access or reconstruction.

Third-Party Links

Our website may contain links to external websites for reference or convenience. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are designed for older adults and their families. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that personal information from someone under 18 has been collected, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or operational needs. When significant changes occur, we will notify affected individuals through email or prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage families to review this policy periodically to stay informed about how we protect personal information.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data protection practices, please contact us:

We are committed to addressing privacy concerns promptly and transparently.